Production typically takes 7–10 business days, depending on the design complexity and order size. Once shipped, you’ll receive tracking details for your delivery.

Absolutely! We specialize in team, club, and group customization. Whether you’re ordering for a sports team or brand merchandise, we’ll help you achieve a consistent, professional look.

No worries — our design support team is ready to help you finalize your layout, colors, or logo placement before production. We’ll make sure your design looks perfect before it’s printed.

Because each item is customized specifically for you (with your name, logo, or colors), we cannot accept returns or exchanges due to sizing issues or change of mind. All sales are final. However, if there is a manufacturing defect or we made a mistake with your design, please contact us within 14 days so we can make it right.

Since every piece is made to order, our standard turnaround time is [Insert Time, e.g., 2-3 weeks] for production, plus shipping time. If you need your gear by a specific date (like a game or event), please contact us before ordering to see if we can accommodate a rush request.

Yes! We want to make sure your vision is perfect. Once you place your order, our design team will send you a digital mock-up within [Insert Time, e.g., 24-48 hours] for your approval. We won't start production until you give us the green light.

Absolutely. We specialize in outfitting teams, clubs, and organizations. If you are ordering [Insert Quantity, e.g., 10 or more] items, please fill out our Team Quote form or email us at [Insert Email] for exclusive bulk pricing.

We highly recommend checking our Size Chart before placing your order. Since we cannot accept returns for wrong sizes, the best method is to measure a jacket or hoodie you already own that fits well and compare it to our measurements.

We process orders quickly to get them to you fast. You have a 24-hour window after placing your order to request changes or cancellation. Once production begins (usually after 24 hours or after mock-up approval), we can no longer make changes.

For the best quality embroidery or print, we prefer vector files (AI, EPS, PDF) or high-resolution images (PNG, JPG) with a transparent background (at least 300 DPI). If your file quality is too low, our team may need to redraw it for a small fee to ensure it looks crisp.

No! You can order a single custom jacket just for yourself. However, ordering in bulk significantly reduces the cost per item.

To keep your custom gear looking fresh, we recommend washing it inside out in cold water on a gentle cycle. Hang dry or tumble dry on low heat. Avoid ironing directly over printed designs or embroidery.

We try our best to match colors as closely as possible. If you have a specific Pantone (PMS) color code for your team or brand, please include it in the order notes. Otherwise, we will use our standard industry thread and fabric colors that most closely match your design.